How long will it take to get my order?
Processing time
We aim to ship all orders within 1 to 2 business days (24 to 48 hours) of the order being placed.
This is the handling time, not the delivery time. Once your package leaves our warehouse, the time it takes to reach you depends on the carrier and your destination.
Handling time and transit time
| Stage | What happens | How long |
|---|---|---|
| Handling | We pick, pack and label your order at our warehouse | 1 to 2 business days |
| Transit | The carrier delivers the package to your address | Varies by carrier, service and destination |
We work with several carriers. The carrier calculates shipping costs and available services during checkout, so the estimate shown at checkout is the most reliable guide to transit time for your address. Orders of 50 kg or more may ship by freight, which follows a different schedule.
What can delay a shipment
Most orders ship on time. When a delay does occur, it is usually caused by one of the following:
- Statutory holidays. Business days do not include weekends or holidays, and carriers often operate reduced service around them.
- Labour disruptions. Strikes or other job action by postal or courier services can hold up packages already in transit.
- Weather and natural disasters. Storms, floods and fires can close shipping routes, particularly to northern and remote destinations.
- Peak sale periods. Large sales such as Black Friday can add extra processing days. When this happens, we post a notice on the storefront.
- Address problems. If an address is incorrect or incomplete, or a delivery is refused or undeliverable, the package is returned to us. This adds a full round trip to the delivery time, and any additional shipping charges are passed on to the customer. Please check your shipping address carefully at checkout.
If anything unexpected affects your order, we will contact you.
Checking the status of your order
- Find your shipping confirmation email, which includes your tracking information.
- Use the tracking number to follow your package on the carrier's website.
- If your tracking has not updated, or more than 2 business days have passed without a shipping confirmation, contact us on chat and we will look into your order.
Chat is the fastest way to get an update on a specific order. Please have your order number ready.
Need your order sooner?
If a faster carrier service is available for your address, you can select it at checkout.