General Information and FAQs
General information about Forward Education and our products.
- Are students required to log into the Learning Platform? Students will never be asked to log into the Learning Platform
- Can I create my own lessons for the Climate Action Kit? You can't add your own lessons to the Learning Platform yet, but you can send us lesson ideas, and your students can build their own micro:bit projects with MicroChat, our AI coding assistant.
- Compatible Devices and Browsers for Forward Education Products and micro:bit Here you will find a list of all devices that you can use with your Climate Action Kit and micro:bit
- Does the Climate Action Kit require a micro:bit to work? A micro:bit v2.0 is required to use the Climate Action Kit
- How do I contact support? Reach Forward Education support: ask the chat assistant on any page, or submit a support request form.
- How long does the CHARGE for micro:bit Power Pack battery last? The CHARGE Power Pack runs for about 56 hours of continuous use, or up to 8 days when your project uses power management extensions.
- How long does the Climate Action Kit Breakout Board battery last? The Climate Action Kit Breakout Board’s 1500mAh battery lasts 15 hours under heavy load or multiple days with power management and optimized code.
- How long will it take to get my order? Find out how long it takes to process and ship your order, what can cause delays, and how to check its status.
- How many students can use a single Climate Action Kit? 1 - 2 Students per Climate Action Kit
- How soon can we expect our Climate Action Kits after ordering? Here are the average order timelines for Canada and the US
- How to access your purchase history and billing information Review your Account Dashboard
- How to delete or remove your account If you are looking to delete your account follow these steps
- How to manage your email and notifications You can change your information in the Edit Account section of the Customer Dashboard
- How to update your personal information How to update your personal information
- How we manage you and your student's privacy and security We never ask for student information, ever.
- How will my order be shipped? Find out which carriers ship Forward Education orders within the US and Canada, how long delivery takes, and what to plan for with large freight deliveries.
- Is InkSmith associated with Forward Education? Yes, we are!
- Is the battery pack for the micro:bit and the battery in the Climate Action board interchangeable? The micro:bit and Climate Action board both use different types of batteries, and they are not interchangeable.
- Is there a Forward Education or Climate Action Kit app? There is no app required for the Climate Action Kit or Learning Platform
- What curriculum standards are the lessons aligned to? NGSS, Common Core, CSTA, and several other Canadian provincial standards
- What does Forward Education do? What does Forward Education do?
- What grades can use the Climate Action Kit? Grades 3 - 12
- What is Jacdac? Jacdac and the Forward Education ecosystem
- What is MakeCode and how do I use it with my kit? Answers to the questions teachers ask most often about Microsoft MakeCode, the block-based editor you use to code your micro:bit.
- What is the warranty on the Climate Action Kit? Let's take a look at the warranty for your Climate Action Kit
- Where is Forward Education Located? Kitchener, Ontario, Canada
- Who is Forward Education? Who is Forward Education?
- Why am I receiving a notification that I owe import taxes when I purchased in the United States? If a carrier says you owe import duties or taxes on a United States order, do not pay it, and send us your order number and tracking details so we can investigate.
- Why does the Climate Action Kit only work with the v2 micro:bit? v1 micro:bits do not have enough power or memory to be compatible
- Your Forward Education Learning Platform Account The features of your Learning Platform Account in detail