How do I contact support?

The fastest way to reach us is the chat assistant — it answers instantly and can bring in our team when needed.

Click the chat bubble in the corner of any page (or the Contact support link in the footer) and describe your issue. The assistant knows every article in this knowledge base and resolves most questions on the spot. When it can't, it connects you with the Forward Education support team.

Prefer a written request?

Submit a support request through our form and the team will follow up by email:

Open the Forward Education support form

Include your order number or product serial number if you have one — it speeds everything up.