Here are all the resources you need when you are in a pickle
We understand that it's not a perfect world out there and sometimes things don't go according to plan. When it comes to a bump in the road with our Climate Action Kit or Learning Platform we're always here to help!Please choose the best option for you from the solutions below.
Forward Education Help Center
We've done our best to gather all the important information about the Climate Action Kit and all of our other services in one convenient location. In the Forward Education Help Center, you will find articles and videos about everything we offer broken down into three categories:
- Getting Started - all the information you need when first getting to know the Climate Action Kit and the Learning Platform
- Troubleshooting - where you can find information on how to resolve common issues you may encounter
- General Information and FAQs - when you are looking for general information on Forward Education, the Climate Action Kit, the Learning Platform, or Billing and Shipping
ACCESS HELP CENTER HERE
Submit a Help Ticket
At any time you can submit a Help Ticket to our Service Team through the link below. They are committed to answering every ticket submitted within 1 business day.
Tickets are best used for persistent issues that would most likely require more than one follow-up.
Submit a Help Ticket
Live Chat
If you have a quick burning question or are in a jam and require immediate assistance please connect with our service team through the live chat feature on our website.
On the bottom right of any page of our website, you can click on the chat icon (seen below), and we will be happy to assist you with anything you need.
We are currently available for chat Monday to Friday, 9 AM to 5 PM EST.
Contact Your Dedicated Partner or Customer Success Rep
If you have recently purchased your Climate Action Kits or signed up as a reselling partner and are still going through your onboarding please reach out directly to your dedicated Partner or Customer Success Representative who will be happy to assist you with anything you need.
If you have recently purchased your Climate Action Kits or have signed up as a Reselling Partner and have not started your onboarding yet, or do not know who your dedicated Success Rep is, please email the Success team directly at success@forwardedu.com.
Note: Success Reps are currently only assigned to customers who have purchased larger orders through our sales team or reselling partners. Website sales are not included in this service at this time.