Why am I receiving a notification that I owe import taxes when I purchased in the United States?
If you bought from Forward Education in the United States and a carrier or delivery notice says you owe import taxes or duties, that is not expected. Please don't pay it. We're happy to look into it for you.
What to do
- Do not pay any duties or taxes on the shipment, unless you have agreed to this in advance with the Forward Education team.
- Gather your details. You'll need:
- Your order number.
- Any tracking information you received (tracking number, tracking link, or the carrier's notification itself).
- Send them to us. Share the order number and tracking details with our support team and we will investigate the issue.
A screenshot or forward of the notification you received can also help us see exactly what the carrier sent, though your order number and tracking are the key items.
Where can I find my order number?
The article "How to access your purchase history and billing information" explains how to review your past purchases.
Related articles
- How will the products be shipped?
- How soon can we expect our Climate Action Kits after ordering?
- How do I contact support?